Terms and Conditions

Yehey Japan Co., Ltd (Yehey Remit)
株式会社イェーヘイ・ジャパン

Effectivity Date: February 2020 (初版2020年2月)
Last Updated: August 2025 (最新版 2025年8⽉)
Registration Number: No.00074
Director General of Kanto Local Financial Bureau
資金移動業者 「関東財務局長 第 00074 号」

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY

Regulations on Remittance Transactions

These terms govern the use of the YEHEY REMIT remittance service (“the service”) provided by Yehey Japan Co. Ltd. (“the Company”, “we”, “us”, “our”). They set forth the rights and obligations between the Company and customers, and the conditions of service use.

This Service

  1. The service refers to the overseas remittance service “YEHEY REMIT” and any related offerings as outlined in the accompanying document “Outline of this Service.”
  2. To use the service, a customer must be:
    • A non-business individual who is at least 20 years old, or an employed person at least 18 years old;
    • Residing in Japan; or
    • A corporation or self-employed business registered under Japanese law.
  3. Customers must complete membership registration and agree to these terms. The Company may revise this regulation, with prior notification via the website, app, or other methods. Changes may include identity verification conditions, remittance country/currency, transaction limits, and usage frequency.
  4. Upon registration, customers can use a wallet to pre-fund remittances.
    • Wallet funds are non-interest-bearing and are not considered deposits.
    • The maximum wallet balance is ¥1,000,000, unless otherwise specified by the Company.
    • If the balance exceeds this amount, the Company may request remittance scheduling or initiate a refund.
    • Bank fees for refunds are borne by the customer.

Funds stored in the wallet are held solely for the purpose of remittance and should not remain idle beyond the period operationally necessary to complete the transaction, including identity checks, compliance screening, and settlement processing. The Company
reserves the right to request refund processing if funds remain unused for an extended period without customer-initiated remittance instructions.

Use of This Service

  • Membership registration is valid for two years or until the expiration of submitted identification documents—whichever is shorter.
  • The Company may cancel registration if the service remains unused for over two years.
  • Customers may cancel their registration at any time without fees.
  • The Company may suspend wallet use and initiate refunds upon membership expiration.
  • Customers must promptly notify the Company of any registration changes.
  • We do not handle remittances requiring prior government approval or registration under the Foreign Exchange and Foreign Trade Law.
  • Transactions involving North Korea or Iran are strictly prohibited.

Granting of Free Points

  • Free points may be granted based on transaction history (1 point = 1 yen).
  • Points can be applied toward remittance fees.
  • Points expire after one year or as otherwise designated.
  • Points are forfeited upon membership cancellation.
  • Errors in points may be corrected by the Company.
  • Fraudulently obtained or misused points will be invalidated or reclaimed.

Important Notices

  1. This service is not a bank-based foreign exchange transaction.
  2. We do not accept deposits, savings, or fixed deposits as defined in the Banking Act.
  3. Funds are not protected under the Deposit Insurance Law.
  4. Type of business: Type 2 Fund Transfer Business.
  5. Performance Deposit: In compliance with Article 43 of the Payment Services Act, the Company maintains a performance deposit with the Tokyo Legal Affairs Bureau sufficient to cover unsettled remittances, thereby ensuring customer protection.
  6. Calculation period is weekly; deposits are maintained in accordance with legal requirements.
  7. Compensation for user loss is addressed under the “Compensation” section.
  8. Transaction Limits:
    • Individual users: Max ¥1,000,000 per remittance; ¥2,000,000/month; ¥5,000,000/year
    • Corporate users must provide proof for remittances under ¥1,000,000.
    • Limits may be further restricted based on recipient country regulations.

JPSA Membership:
Yehey Japan Co., Ltd. is a member of the Japan Payment Service Association (JPSA) and
complies with its self-regulatory standards, which include transparency, customer protection,
and fair business conduct.

Identity Verification

  • Identity verification is conducted under the Act on Prevention of Transfer of Criminal Proceeds.
  • Clear images of ID documents must be submitted.
  • Unclear or suspicious submissions may lead to service refusal.
  • If third-party usage is suspected, the transaction may be suspended and reported to authorities.

Notification of Changes

Customers must notify the Company immediately upon any change in name, address, contact details, or employment.

Anti-Money Laundering & Organized Crime Exclusion

  • We prohibit service use by or for organized crime groups, criminal entities, or designated countries.
  • Transactions are screened against international and domestic watchlists.
  • Customers must guarantee that they are not affiliated with criminal organizations or persons.

Trading Restrictions

We will not conduct transactions if:

  1. The transaction violates foreign exchange laws.
  2. There is war, asset freeze, or payment suspension.
  3. The funds originate from crime or are suspected as such.
  4. Remittance fees are unpaid.
  5. Required documents are not submitted.
  6. The transaction is deemed high-risk.
  7. The service is used for any unlawful activity, including but not limited to gambling at online casinos—whether in Japan or overseas—or acts contrary to public order and morals.

Exemptions from Responsibility

We are not liable for damages due to:

  • Natural disasters, wars, government actions, or system failures.
  • Issues caused by partner institutions or customer error.
  • Messages or disputes between sender and recipient.
  • Legal guardianship system delays.
  • Any cause not attributable to the Company.

Limitation of Liability

Unless required by law or due to gross negligence, we are not liable for non-delivery or underpayment beyond the original remitted amount. We are not liable for incidental or indirect damages.

Compensation

Customers may request compensation for:

  1. Unauthorized wallet use due to theft, fraud, or loss.
  2. The customer must promptly report such incidents and cooperate in investigations.
  3. Compensation may be denied if:
    • The customer was negligent or complicit;
    • False reports were made;
    • The customer refuses to cooperate;
    • Force majeure applies.
  4. Compensation is limited to actual loss, adjusted for any recovery from third parties.
  5. Upon compensation, rights are transferred to the Company.
  6. Scheduled maintenance or system issues may suspend compensation temporarily.

Membership Cancellation

Customers may cancel at any time. The Company may suspend service or cancel membership without notice if:

  • Insolvency, legal claims, or unknown whereabouts arise.
  • ID documents expire or fraud is detected.
  • The customer violates these terms.
  • The customer fails to respond to AML/KYC document requests.

Prohibition of Assignment

Customer rights under these terms may not be transferred, assigned, or pledged to third parties.

Privacy Protection

  1. Personal information may be shared with related branches, agents, and financial institutions as needed for service provision.
  2. The Company may comply with legal or governmental data requests.
  3. Data Transfers:
    • When transferring customer data to overseas affiliates, Yehey Japan ensures such
      transfers comply with Japanʼs Act on the Protection of Personal Information (APPI), including the implementation of safeguards equivalent to those required under Japanese law.
  4. The Companyʼs Privacy Policy is displayed in the app.

Governing Law and Dispute Resolution

This agreement is governed by Japanese law. The Tokyo District Court shall have exclusive jurisdiction.

Contact Information

For inquiries, complaints, or transaction checks:

  • Phone: 03-4550-1407
  • Address: 3-5-3 Chuo Honcho, Adachi-ku, Tokyo, TF Building B 1F
  • Email: [email protected]

Financial Alternative Dispute Resolution

Customers are encouraged to contact Yehey Japan’s Customer Support as a first step for
resolving complaints. If the issue remains unresolved, customers may escalate the matter to
the Japan Payment Service Association (JPSA) or seek resolution through the bar
associations listed below.

  • Grievance Resolution:
    Japan Payment Service Association – Tel: 03-3556-6261
  • Dispute Resolution:
    Tokyo Bar Association – Tel: 03-3581-0031
    Dai-Ichi Tokyo Bar Association – Tel: 03-3595-8588
    Dai-Ni Tokyo Bar Association – Tel: 03-3581-2249

Final Clause

If there is any discrepancy between the Japanese and English versions of these Terms, the Japanese version shall take precedence.

Amendments

These Terms may be updated due to financial or operational circumstances. Changes will be notified via the website or mobile application with the date and contents clearly indicated.